Refund policy

Returns & Refunds

Last updated: August 11, 2026

This Returns & Refunds Policy applies to purchases made through Quarto Publishing Group USA Inc.’s U.S. Shopify store at shopus.quarto.com.

Satisfaction Guaranteed

We want you to be satisfied with your purchase. If you are not satisfied, you may return eligible merchandise within 30 days of the shipment date for a refund.

Eligibility

Returned items must be in new, unused, and resalable condition and include all original components, packaging, and accessories.

The following items are not eligible for return unless defective, damaged, or shipped in error:

· DVDs, CDs, and other audio or video products with opened or broken tamper-evident seals

· Ebooks, downloadable products, and other digital purchases

· Gift cards, if offered

· Final sale items, if clearly marked final sale

· Items not purchased from our Shopify store

How to Start a Return

Before returning any item, contact customerservice@quarto.com with your order number, item name, reason for return, and photos if the item is damaged, defective, or incorrect.

Returns sent without prior authorization may be delayed or declined.

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged, defective, or shipped in error by Quarto.

For damaged, defective, or incorrect items, we may provide a prepaid return label, replacement, refund, or other resolution.

Return Address

Quarto Publishing Group
Hachette Book Group
Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

Refunds

Refunds will be issued to the original payment method within 7–10 business days after returned merchandise has been received and inspected. Your bank or payment provider may take additional time to post the refund.

Original shipping and handling charges are non-refundable except when an item is received damaged, defective, or shipped in error by Quarto.

Exchanges

We do not currently offer direct exchanges. If you want a different item, you may return the eligible item and place a new order.

Purchases from Other Retailers

We can only process returns and refunds for products purchased directly through our Shopify store. If you purchased a Quarto product elsewhere, please contact that seller directly.

Abuse and Fraud

We reserve the right to refuse returns, refunds, replacements, or future orders if we suspect fraud, abuse, excessive returns, misuse of this policy, or violation of our Terms of Service.